Thank you for downloading and welcome to Room Service App, Room Service is a home delivery service that various premium brands and exclusive offers directly to your doorstep and the address of its head office is Salmiya – Salem Al Mubarak Street, Northern Salmiya Building – P.O.Box 547 Safat 13006 Kuwait, Email address: [email protected] – Phone Number +965 65882288. Please carefully review these terms of use before you access or login to the application. Once you access, you acknowledge that you have read, understood and agree to these terms of use. If you do not agree to these terms of use, you are not entitled to use the application. We recommend that a copy of these Terms of Use should be saved upon your interests and retained for future reference.

General Terms

Depending on the version of the Application you have downloaded, these App Terms incorporate Apple’s or Google Android’s terms and conditions and privacy policies (“Platform Terms”). If there is any conflict between these App Terms and the Platform Terms then these App Terms will prevail.

We may from time to time vary these App Terms. Please check these App Terms regularly to ensure you are aware of any variations made by us. If you continue to use this App, you are deemed to have accepted such variations. If you do not agree to such variations, you should not use the App.

Use of the App

Room Service hereby grants you a non-exclusive, non-transferable, revocable license to use the App for your personal, non-commercial use and only on an Apple or Android device (“Device”) as permitted by the applicable Platform Terms and in accordance with these App Terms (“User License”).  All other rights in the App are reserved by Boushahri Group General Trading Company.

In the event of your breach of these App Terms we will be entitled to terminate the User License immediately.

You acknowledge that your agreement with your mobile network provider (“Mobile Provider”) will apply to your use of the App. You acknowledge that you may be charged by the Mobile Provider for data services while using certain features of the App or any such third party charges as may arise and you accept responsibility for such charges. If you are not the bill payer for the Device being used to access the App, you will be assumed to have received permission from the bill payer for using the App.
You acknowledge that where you use services provided by Apple or Google (or any other third parties) in connection with your use of the App, you will be subject to Apple’s, Google’s (or the applicable third party’s) terms and conditions and privacy policy and you should ensure that you have read such terms.

Copyright Restrictions

The website is managed by the professional team at Boushahri Group Trading Co.

• All items available on the website, which include the products of the companies, mentioned on the website, are protected by copyright, trademarks and other intellectual property rights and managed by the company or third parties who authorized the company to use their materials.
• The item available on the website is for personal use only and not for commercial use, re-sale, recycling, publication, replacement, downloading, transmission, storage or distribution by any means whatsoever, including email or any other electronic mean.
• All products available on the website belong to their manufacturing company and any similarity between the products offered shall not be the responsibility of our company as each company has the right to showcase and market any product fit with the purpose of making it.

Returns

1. Your item needs to have the receipt or proof of purchase.
2. Your item must be in the original packaging.
3. To be eligible for a return, your item must be unused and in the same condition that you received it.
4. Consumer Goods (unless expired at time of delivery) are not eligible for returns or exchanges.

Refunds

1. Upon receiving your returned goods, we will inspect the items and notify you that we have received your returned items. We will immediately notify you on the status of your refund after inspecting the items under the conditions stated in returns.
2. If your item is approved, we will initiate a refund to your credit card (or original method of payment).
3. You will receive your credit within a certain amount of days, depending on your card issuer’s policies.

Delivery 

1. Room Service delivers orders in Kuwait by Company’s own fleet team.
2. Once you have received the order, we will ask you for your electronic or physical signature. Your signature will be a confirmation that you have received all items purchased in the order.
3. If you are not present at the specified delivery address, we can deliver the order to any person at the specified address and their signature on the order will be a confirmation that you have received all items purchased in the order.
4. If we reach your address and fail to deliver the order, please contact our customer care service to arrange an alternative delivery time. We will not be responsible for any orders that are not delivered within a period of 7 days after the date of purchase.

 For more information connect with us

• by email: [email protected]

OR

• by phone number: +965 65882288